Symantec Endpoint Encryption Drive Encryption Administrator Command Line does not generate a detailed log report of errors that occur during a Windows Preinstallation Environment operation. Update June 10, 2019: SEE WinPE steps for Version 11.3.0 (See attached PDF). To learn how to create a customized Windows PE CD or UFD, refer to the following Symantec Endpoint Encryption: Technical Note for Recovering Encrypted Disks Using Windows Preinstallation Environment document versions: A Windows PE CD or UFD stores the recovery tools away from your system and proves to be an important resource for disaster recovery. The best practice is to create a Windows PE CD or UFD immediately after the recovery tools have been created. Mention this KB when contacting Support to obtain this very useful script.Īs a best practice, you must create the customized Windows PE for recovery immediately after installing the client software. A customized Windows PE CD or UFD is the only way to recover your data when you cannot start your operating system. Using this script will speed up the creation time for all your WinPE disks for any version you need to install. IMPORTANT TIP 2: Once you have WinPE installed on your machine where you will be building the WinPE Disk, reach out to Symantec Encryption Support to obtain an Automatic WinPE Creation script. To decrypt an encrypted disk using the client administrator authentication, use "Help Desk Recovery" (for connected clients), or "Advanced Help Desk Recovery" (for never-connected clients).To recover the pre-OS screen of the client computer when a user fails to authenticate at pre-OS or the pre-OS screen is unavailable.To restore the previous master boot record (MBR) of the client computer, after you have restored the computer from a volume backup. ![]() You can use a customized Windows PE CD or UFD in the following ways: ![]() When in doubt, contact Symantec Encryption Support for further guidance. Attempt to copy the data off of the disk, rather than decrypt the drive as the first step. If the data on the encrypted disk is important, we recommend first making a sector-by-sector, or 1:1 clone of the disk and work off of the copy. ![]() Attempting to modify the disk could cause irreversible damage to the filesystem so proceed with caution. IMPORTANT TIP 1: Before attempting to fix the system, first attempt to authenticate the disk, and copy any needed data off. Creating a customized Windows Preinstallation Environment (Windows PE) CD or UFD (USB flash drive) provides a bootable recovery tool that can be used for recovery purposes. When an encrypted system fails to boot to the Windows operating system, recovery of data becomes the primary goal. Best Practices for creating Microsoft Windows Preinstallation Environment ISO for recovery
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